Case File

Confidential · Case File

The Servpro Roof Failure Case File

229 Lakewood Dr, Carrollton GA · installed by Servpro of Carrollton / Douglasville (Wilpro Enterprises, Inc.)

Evidence

Photographic and documentary evidence gathered for the case file.

Front corner valley detail. Shingle courses at the valley and eave, showing lifted and irregular coursing where the two slopes meet.
P-03

Front corner valley detail. Shingle courses at the valley and eave, showing lifted and irregular coursing where the two slopes meet.

Front entry at dusk. Patch section on the upper left slope and torn, displaced shingles on the right slope above the gutter.
P-09

Front entry at dusk. Patch section on the upper left slope and torn, displaced shingles on the right slope above the gutter.

Front entry. Green tarp screwed over a failed section directly above the front door, with additional damaged shingles at the lower course over the entry gable.
P-04

Front entry. Green tarp screwed over a failed section directly above the front door, with additional damaged shingles at the lower course over the entry gable.

Front entry, wider view. Green tarp patch above the door and torn shingle sections on the adjoining slope to the right.
P-07

Front entry, wider view. Green tarp patch above the door and torn shingle sections on the adjoining slope to the right.

Front elevation over the entry. Patch section on the upper left slope and shingle loss along the hip and ridge lines on the right.
P-02

Front elevation over the entry. Patch section on the upper left slope and shingle loss along the hip and ridge lines on the right.

Hip slope with inspection ladder. Multiple missing and slid shingle courses below the ridge, torn underlayment hanging over the gutter at the eave.
P-11

Hip slope with inspection ladder. Multiple missing and slid shingle courses below the ridge, torn underlayment hanging over the gutter at the eave.

Rear slope at the vent boots. Lifted and creased shingles near the ridge and around the exhaust vents.
P-06

Rear slope at the vent boots. Lifted and creased shingles near the ridge and around the exhaust vents.

Rear slope. Several membrane patch sections mid-slope and torn shingle material hanging over the gutter line at the right eave.
P-08

Rear slope. Several membrane patch sections mid-slope and torn shingle material hanging over the gutter line at the right eave.

Rear slope, wide view. Multiple gray patch areas where failed shingle sections were covered. Damaged shingle debris visible at the right eave over the gutter.
P-01

Rear slope, wide view. Multiple gray patch areas where failed shingle sections were covered. Damaged shingle debris visible at the right eave over the gutter.

Rear slope with inspection ladder. Torn and displaced shingles at the left eave and along the upper courses, with color-mismatched replacement courses near the ridge.
P-10

Rear slope with inspection ladder. Torn and displaced shingles at the left eave and along the upper courses, with color-mismatched replacement courses near the ridge.

Close-up below the ridge. Shingles slid out of their courses exposing bare wood decking, consistent with fastener or adhesion failure rather than isolated wind loss.
P-12

Close-up below the ridge. Shingles slid out of their courses exposing bare wood decking, consistent with fastener or adhesion failure rather than isolated wind loss.

Side elevation, photographed July 19, 2026. Visible sag in the roofline at mid-span, displaced shingles at the left eave, and a rotted, separating section of fascia and gutter at center.
P-142026-07-19

Side elevation, photographed July 19, 2026. Visible sag in the roofline at mid-span, displaced shingles at the left eave, and a rotted, separating section of fascia and gutter at center.

Side elevation. Shingle loss and exposed area near the ridge above the window, visible from ground level.
P-05

Side elevation. Shingle loss and exposed area near the ridge above the window, visible from ground level.

Side slope above the entry, photographed July 19, 2026. Missing and displaced shingles around the exhaust vents with exposed underlayment mid-slope.
P-132026-07-19

Side slope above the entry, photographed July 19, 2026. Missing and displaced shingles around the exhaust vents with exposed underlayment mid-slope.

Valley close-up, photographed July 19, 2026. Whole shingle courses slid downslope and curling away from the roof at the valley, with exposed nail lines and bare spots up the slope.
P-152026-07-19

Valley close-up, photographed July 19, 2026. Whole shingle courses slid downslope and curling away from the roof at the valley, with exposed nail lines and bare spots up the slope.

Evidence integrity

SHA-256 hashes recorded at ingest. Originals retained off-site.

FileSHA-256
front-corner-valley-closeup.jpegbcb262be0354ecfa8b46f4316dddecb90576d467301bb23ca519363a99455b7c
front-entry-dusk-patch-and-torn-shingles.jpeg4c12ea3d8767ff1c57ba88d6a4d14c23690edb399a31864e67fdbbb44ecc4a51
front-entry-green-tarp-above-door.jpeg206bff57635466d93011f754068bf2552d36fe79a6ee5440f8ca2420a46c20e6
front-entry-green-tarp-wide.jpegf4623e38804cf04663190eb26916980244fae65b50f746650ebcb343258d12a5
front-roof-patch-and-ridge-shingle-loss.jpegcb68ad0f4741745365f244fec9eea7abad5d2494d13bc027d9e63b13646352d1
hip-slope-missing-shingle-rows-ladder.jpeg8ce3c695be8bf8a627836ba5f1cd7067d342aaac6bf67fc8974b5b788e533e7d
rear-slope-lifted-shingles-at-vents.jpeg4b93ce9ef6a7d07c4fc92b931977fa11308f466165b0148ffa08da6c6c7eb6a1
rear-slope-membrane-patches-and-gutter.jpeg926c9b84c4c35363b840fd11e063db61c64b93a0feff545c9ea3358878e7a906
rear-slope-tarp-patches-wide.jpeg94a0cedd3ac6e872d3ab80c1312a191a704a0399b438ba5f6e652958f73141b6
rear-slope-torn-shingles-ladder-wide.jpegb617842a599f68765679be3ab5f1003ca85790be7732086dc53cf31060e3d828
ridge-exposed-decking-closeup.jpeg0fca5d400a6c0009b54f627d4dd1c6b195eb8315e2738e5b309557454fe0f6f8
sagging-roofline-rotted-eave-wide-2026-07.jpegf825a4c0052f2f7bbf13133d467f2dcd2b666c1f21c8c93b057cab69e04e0476
side-eave-shingle-loss-above-window.jpeg5322f619543623077ecb8740ebb30cc0d22f850703c22b85e7396775e8d783fe
side-eave-shingle-loss-at-vents-2026-07.jpeg555e609b1c003728bab744b0c455c2626ecf4a4bd29727056e2dcb41ac2132bb
valley-slid-courses-curling-closeup-2026-07.jpegbcbd955afd782c6087b9b9d36a237fea02c2408222d273362221ebe8280d41ee